The Competitive Advantage of Technology: The Impact of Human Resources, Organization and Technology at a Local State Government-Based Organization

Abstract

This paper examines the connection between information technology (IT) and employee performance as well as effectiveness. Despite indications of progress, current literature related to IT is still deficient in terms of empirical findings or a consolidation of these results. Much of research is dependent on anecdotes and case studies. The findings indicate that IT as an individual factor does not contribute to sustained performance-based advantage for an organization. However, some companies have found success in leveraging commercial and business resources along with IT elements. This paper investigates work performance and effectiveness in a state government-based organization in Malaysia. The combination of independent variables used are organization and technology, human resources and information technology, and technology and information technology.