Delving into digital HRM practices: Their impact on employee experience and organizational commitment

Abstract

This study investigates the impact of digital human resource management (HRM) practices on employee experience and organizational commitment. A quantitative research approach, utilizing surveys with 229 samples, was employed to gather insights from leading telecommunication companies in Vietnam. By analyzing data using PLS-SEM, the findings suggest that digital training and performance management positively influence Employee experience, which in turn demonstrates mediating effect on the relationship of these HR practices and Organizational commitment. Meanwhile digital recruitment and compensation and benefits practices show insignificant impact. We also highlight the importance of a balanced approach to digital HRM, combining technological advancements with human-centric practices to enhance key factors to retain employees.