The mental workload analysis of gojek drivers

Abstract

Gojek is a service that is very helpful for people's lives by opening jobs for the community and also making it easier for the community itself to live their lives. So many users of the GOJEK application, it also does not rule out the possibility of excessive passengers during rush hour. The needs of passengers who want to be fast and the needs of the company cause gojek drivers to arise workloads on the driver itself. Therefore a study was conducted by analyzing the relationship between mental workload and work stress experienced by gojek drivers using the NASA-Task Load Index (TLX) method. 30 gojek drivers were respondents in this study. By observing the indicators on NASA TLX the results obtained are as many as 3 respondents categorized as having a very high mental workload, 26 respondents having a high category and 1 respondent having a rather high category. it is necessary to improve immediately to make the work become not hampered. the workload is a significant stressor that raises a type of destructive psychological reaction.