Antecedents and Mediator of Turnover Intention amongst Employees in Private Communications Sector in Jordan: A Structural Equation Modeling (SEM) Approach

Abstract

High employee turnover rate is a central problem in many organizations. This study's aim is to examine the relationship among job satisfaction, organizational commitment, and turnover intention of employees. A model of job satisfaction, organizational commitment, and turnover intention is developed and tested in one field study. In this study, using a 150 employees of a Jordanian communications (Orange) company, were given questionnaires to complete during regular working hours; 150 completed questionnaires were returned. Each variable was measured using reliable developed scales: job satisfaction (5 items), adapted from (Yücel, 2012), organizational commitment (12 items) by (Allen, & Meyer, 1990, 1993; Yücel, 2012), and turnover intention (3 items) by (Lance, 1988; Yücel, 2012). Data was input into SPSS and analyzed used Structural equation modeling to test research hypotheses is used and the model that has high reliability and validity is developed. Amos results indicate that there some hypotheses: results of this study were as follows: H1 show that: organizational commitment was insignificant on turnover intention, and for H2 show that job satisfaction significant impact on turnover intention. In addition, H3 show that the job satisfaction was insignificant on organizational commitment. Finally, H4 show that the organizational commitment not mediates the relationship between job satisfaction and turnover intention of employees.