Modeling and Simulation Analysis of Medical and Dental Clinic System using Arena

Abstract

Enhancing sustainability for private clinics by balancing between the service provided and the expenditures incurred is a great challenge. This study observed the service performance of a clinic that offers medical and dental treatment, which was illustrated using a simulation model. Based on the observation, the overall utilization rate of staff is 48%, and the average waiting time in the dental consultation process is 12.141 minutes. Model 3, which reduces the number of staff at the registration counter, can improve performance by increasing the utilization rate to 55.35% and reducing the average waiting time to 10.5 minutes.