Cultivating Learning orientation and Support to Empower Hospital Technology Users in Digital Reforms

Abstract

The current study started from an assumption that perceived organizational support (POS) is a mediation factor in the impact of organizational learning orientation (OLO) on the user empowerment of information technology (IT). This empirical analysis of 463 hospital technology operators investigates how OLO and POS shape user empowerment of information systems. Statistical evaluation using Structural Equation Modeling (SEM) reveals OLO positively influences empowerment directly and indirectly fully mediated through POS. Effectively transitioning to learning cultures thus entails engendering supportive climates where users feel valued, resourced and involved. As digitalization accelerates across sectors, firm policies must continually upgrade individual capabilities while fostering autonomy, efficacy and participatory decision making. Findings provide salient direction for developing economies specifically needing to harness technology’s benefits through motivated, proficient workforces during trying reforms.