A methodology for logistics partners' selection to compose virtual organizations based on KPI

Abstract

This paper presents an exploratory and qualitative work of a novel model for the selection of the most adequate logistics providers that will compose a virtual organization. It includes a performance measurement model and a supporting methodology that considers the intrinsic dynamics, autonomy and temporality of Virtual Organizations, involving both intra and interorganizational indicators at strategic levels. The model is flexible in terms of both allowing performance indicators' weights relaxation and being adapted according to the organizations' governance model. © 2011 IFIP International Federation for Information Processing.