Web 2.0 strategy in libraries and information services

Abstract

Web 2.0 challenges libraries to change from their predominantly centralised service models with integrated library management systems at the hub. Implementation of Web 2.0 technologies and the accompanying attitudinal shifts will demand recon ceptualisation of the nature of library and information service around a dynamic, ever changing, networked, information access paradigm. To fulfil that promise, our workforce must become more flexible, applying sophisticated and continually refreshed information technology skills to a service model in which libraries become less static and more responsive to evolving client expectations and needs. © 2008 Taylor & Francis Group, LLC.