Findit@Flinders: User Experiences of the Primo Discovery Search Solution

Abstract

In September 2011, Flinders University Library launched FindIt@Flinders, the Primo discovery layer search to provide simultaneous results from the Library’s collections and subscription databases. This research project was an exploratory case study which aimed to show whether students were finding relevant information for their course learning and research. The Library staff ran usability sessions and an online survey with students. These two methods identified the Primo elements participants were finding useful or not useful, and any problems they encountered. The results of the study provided mostly positive feedback and informed the Library about aspects of Primo that could be modified to create a better user experience. The feedback has also been incorporated into student training plans to ensure the most useful approaches to Findit@Flinders are communicated to students. Copyright 2012 Australian Academic and Research Libraries.