Business Value Assessment for Global Service Provider Industry: Opportunities and Solution

Abstract

The problem of estimating the business value of the information system lies in heart of business process and function, which are the organization architecture that it is a very complex work to be dealt with. Therefore, there are a large number of aspects such as the trend, regulation, etc.That need to be evaluated to get the appropriate results, although in order to reduce investment and operation costs, these aspects cannot be neglected to avoid the result contain high degree of uncertainty. This paper presents results in assessing the business value of IT projects in global service provider industries, with the objective to support and provide more reliable and high quality information on potential futures contracts with relatively low investigation costs. This method contains four architectural frameworks consisting of business, data, applications and technology architecture.