Technological Management Knowledge Model for the process of improving the creation of knowledge in information Units

Abstract

Objective: research presented in this article proposes and validates a Technological Knowledge Management model, which is based on main existing knowledge management models, in order to improve knowledge processes, specifically in information units. The model consists of three components: a) knowledge management activities, b) technological platform, and c) organizational knowledge. Methods: non-experimental, cross-sectional, descriptive and applicative research. For the model validation, an information unit of a Peruvian university was selected, where a questionnaire with questions associated with each component of the model was applied to workers of that unit. Results: results showed current state management of Technological Management Knowledge in the Unit, and in general it can be concluded that they were quite satisfactory. In Knowledge Management section, it is concluded that, those who work in the Unit know and apply a 75% of activities of this model component; while in the second section, technological tools use as support for knowledge management, apply an 80% of second component. In third section, about organizational knowledge related to technological innovation tasks, answers showed a 71% application of third component. However, it can be observed that in some questions asked, they show average levels in answers that could be improved. Conclusions: the Technological Knowledge Management Model made possible to recognize knowledge generation process and identify ideal technological tools that support know-how originated in organizations. Also integrate them through technological platform component to adequately relate socialization activities, exteriorization, combination and interiorization, involving technologies and innovation in this process.