The Influence of Job Satisfaction and Work Environment on Employee Performance through Organizational Citizenship Behaviour on BKPSDM of Malang District Government

Abstract

All organizations expect to have human resources (HR) who have good performance to achieve the goals of an organization. Employee performance is influenced by several factors, such as job satisfaction, work environment, and organizational citizenship behaviour (OCB). This study aims to analyze the effect of job satisfaction and work environment on employee performance through Organizational Citizenship Behaviour at BKPSDM Malang Regency Government. This quantitative research obtained a sample of 81 respondents with a saturated sampling method. The data analysis technique used is descriptive analysis, classic assumption test, t-test, and path analysis. The results of the study concluded that job satisfaction and work environment significantly affect organizational citizenship behaviour; job satisfaction and work environment do not affect employee performance; organizational citizenship behaviour affects employee performance. The mediation results show that organizational citizenship behaviour can mediate the effect of job satisfaction and work environment on employee performance.