Measuring Supply Chain Performance Using the SCOR Model: A Case Study of CV. XYZ

Abstract

This research discusses the design of a performance measurement system for supply chain management using the Supply Chain Operations Reference (SCOR) model developed by the Supply Chain Council. The SCOR model focuses on five main activities within a company's supply chain, namely plan, source, make, deliver, and return. All activities are linked with performance attributes such as reliability, responsiveness, flexibility, cost, and assets. The implementation of this model is applied to CV. XYZ, a company that operates in the production of plain and printed T-shirts, which is located in East Java. The research was conducted from January 2024 to September 2024. The results of the study identified that there are 35 performance indicators representing supply chain activities, with the following breakdown: 9 indicators for the plan activity, 7 indicators for the source activity, 6 indicators for the make activity, 7 indicators for the deliver activity, and 6 indicators for the return activity. The Analytical Hierarchy Process (AHP) method was used to weight each activity in the SCOR model. Based on the results, the highest priority was the source activity (0.252), followed by deliver (0.222), plan (0.221), make (0.209), and return (0.095). From the scoring system, it was found that 23 indicators have a green score, 8 indicators have a yellow score, and 4 indicators have a red score. The limitation of this research is that one SCOR activity, "enable," was not analyzed. Therefore, it is recommended that future research analyze all SCOR activities.