Work-Related Smartphone Use at Night and Job Satisfaction: Testing a Moderated Mediation Model of Emotional Exhaustion and Organizational Dehumanization

Abstract

Work-related smartphone use at night has attracted substantial research attention. Surprisingly, its impact on employees’ job satisfaction is mixed. Based on the stressor–strain–outcome model, this study aims to examine whether emotional exhaustion mediates the relationship between work-related smartphone use at night and job satisfaction. Furthermore, the role of organizational dehumanization in moderating the relation between work-related smartphone use and emotional exhaustion, and the association between emotional exhaustion and job satisfaction, was examined. A total of 372 participants reported on two online surveys. Bivariate correlation results showed that work-related smartphone use was positively related to emotional exhaustion but there was no significant association between work-related smartphone use and job satisfaction. Moderated mediation analysis results suggested that organizational dehumanization (T1) did not interact with work-related smartphone use at night (T1) in predicting emotional exhaustion (T1). However, organizational dehumanization (T1) interacted with emotional exhaustion (T1) in predicting job satisfaction (T2), in which individuals who perceived higher organizational dehumanization reported lower job satisfaction under higher emotional exhaustion. The limitations and implications of this study are also discussed in this paper.