Usability engineering turns 10

Abstract

Usability has become a competi- tive necessity for the commercial success of software. It is also a requirement for internal software systems intended to improve a company’s business processes. Usability is increasingly sought to improve productivity and corporate morale and to reduce the overhead costs of end-user computing. A decade of progress on a variety of techni- cal fronts has enabled a new discipline, Usabil- ity Engineering (LIE), to address system usability in a reliable and replicable manner. UE provides systematic methods and tools for the complex task of designing user interfaces that can be readily comprehended, quickly learned,