A Maturity Model for Resilient Safety Culture Development in Construction Companies

Abstract

A resilient safety culture is characterized by the capability of addressing the changing and unforeseen safety risks associated with the increasingly complex nature of sociotechnical systems, and creating an ultrasafe organization. An assessment of the maturation of resilient safety culture helps organizations to evaluate their capabilities of managing safety risks and achieving a consistently high safety performance. This study aims to present a maturity model developed to measure and improve resilient safety culture in the construction environment. The research was conducted in two stages. The first stage consisted of a review of the literature on the concepts of a resilient safety culture and the capability maturity model for the development of a maturity model. In the second stage, the developed model was evaluated using the Delphi technique. The model defines five maturity levels that can be used to measure resilient safety culture of a construction organization. It presents a set of descriptions of 19 aspects of resilient safety culture at each maturity level. The assessment procedure and the way of using the model are further discussed. Theoretically, this study provides insights into the maturity characteristics of a resilient safety culture. In practical terms, it offers guidance for benchmarking and encouraging the enhancement of organizations’ capabilities to manage safety risks.