Políticas de calidad para mejorar la atención al usuario en los hospitales públicos del Callao 2016 –2018

Abstract

This research work was carried out with the aim of analyzing the impact of the implementation of quality policies in public hospitals in the Callao region, hospitals that are under the direction of the Callao Regional Government and its Regional Health Directorate. As it is public knowledge through the various written, radio, television and digital media, the health system's problem with regard to user satisfaction is very high, this evidenced by the high percentages of dissatisfaction that The frequent user has health services, related to the lack of medications, poor treatment of service providers to users, obsolete technology, excessive time to obtain medical appointments and other factors that generate a decrease in this degree of dissatisfaction; In this work we can see how the correct implementation of quality policies in the various health institutions of the Callao Region that are public (3 hospitals), as well as raising awareness by health professionals, administrative and care technicians can generate that the user feels with a better level of satisfaction with regard to the care and its derived processes, these policies must be in accordance with the national standards of accreditation of health establishments and what is indicated in the respective technical standard on the management of the quality.