Utilization of reproductive and child health services and client satisfaction under different level of health facilities

Abstract

Background: The utilization of any social services, including health services, has never been equitably distributed throughout society. People with access to the facilities are generally found to make greater use of them than people who have neither knowledge nor access to the facilities. Objective: To study the utilization pattern of RCH services, to identify factors influencing the utilization of RCH services in district Etawah and to describe level of client satisfaction about the various RCH services provided by Health Facility. Methods: This was a cross sectional study conducted in two blocks of Etawah i.e., Basrehar and Jaswant Nagar. Purposive sampling method was used and 260 participants were interviewed during the study period i.e., from May 2018 to April 2019.All the antenatal mothers and mothers with child up to 24 months attending OPD of selected health facility were included in the study. Result: Mean age of participants was found to be 24.9 ± 3.6 years. The proportion of previous delivery that was institutional was found to be 71.7% where as 28.3% had previous home delivery. Most common place for institutional delivery was found to be CHC. Conclusion: Utilization of RCH services were found to be not adequate in the study.