The use of a service modeler together with a PLM software for the management of product-related services: A first use-case-based approach to configure service components for product-related services

Abstract

For most goods-producing companies the provision of productrelated services is already a necessary commodity (Wildemann 2009). Such services are regarded as necessary attachment to a successful production of goods by most companies. To manage products and services, companies rely on different methods and tools that span the entire lifecycle (Sendler 2009). With the goal of raising efficiency and quality at affordable costs, those methods and tools are implemented or supported with the help of information systems such as PLM/PDM solutions. In this context, it is observed that the development and management of services, even though, they increasingly become a vital part for many companies, is neglected. Furthermore a systematic, tool-supported approach using the existing PLM/PDM-systems can be seen as problem area (Blinn et al. 2009).