Interpretable User Retention Modeling in Recommendation

Abstract

Recommendation usually focuses on immediate accuracy metrics like CTR as training objectives. User retention rate, which reflects the percentage of today's users that will return to the recommender system in the next few days, should be paid more attention to in real-world systems. User retention is the most intuitive and accurate reflection of user long-term satisfaction. However, most existing recommender systems are not focused on user retention-related objectives, since their complexity and uncertainty make it extremely hard to discover why a user will or will not return to a system and which behaviors affect user retention. In this work, we conduct a series of preliminary explorations on discovering and making full use of the reasons for user retention in recommendation. Specifically, we make a first attempt to design a rationale contrastive multi-instance learning framework to explore the rationale and improve the interpretability of user retention. Extensive offline and online evaluations with detailed analyses of a real-world recommender system verify the effectiveness of our user retention modeling. We further reveal the real-world interpretable factors of user retention from both user surveys and explicit negative feedback quantitative analyses to facilitate future model designs. The source codes are released at https://github.com/dinry/IURO.