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Using the SERVQUAL Model in Prediction of Customer Satisfaction in Czech Fitness Centres

  • Jan Šíma
  • Tomáš Ruda
Management Studies (2019) 7(1)
DOI: 10.17265/2328-2185/2019.01.004
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Abstract

… The aim of this study is to examine the applicability of the SERVQUAL … Service quality was measured by the SERVQUAL model, … the usage of the SERVQUAL model to predict customer …

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Jan Šíma, & Tomáš Ruda. (2019). Using the SERVQUAL Model in Prediction of Customer Satisfaction in Czech Fitness Centres. Management Studies, 7(1). https://doi.org/10.17265/2328-2185/2019.01.004

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