The effects of stakeholder's engagement and communication management on projects success

Abstract

Managing stakeholders' expectations and interests is key to a project's success. So, identifying stakeholders at the beginning of the projects, recognizing and managing their needs and expectations will contribute to the creation of a suitable environment and be catalyst for success. This can be achieved through the establishment of appropriate and timely communication that meets the requirements of stakeholders. This includes providing the decision makers with the required data and receiving feedback to ensure alignment among project objectives and stakeholders expectations. This paper mentions one of the projects which neglected the proactive planning and management of stakeholder's requirements that causes waste in time and resources and many issues that appear as a result of poor planning, and the lessons learned from it.