Digitalization of Population Administration to Facilitate Public Services in the Era of Regional Autonomy

Abstract

The digitalization of population administration is the integration of population information and data into a digital system based on the internet and computer programs. In this era of technology, the need for digitizing public services, especially in the field of population administration, is crucial and should be implemented promptly. However, in reality, not all local governments and relevant agencies have made efforts to digitize population administration. This article will discuss and examine the urgency of digitizing population administration, particularly in Metro City, Lampung Province, Indonesia as well as the challenges faced by local governments and relevant agencies in implementing digitalization of population administration. The research findings indicate that digitalization holds several urgencies, including accelerating service access by reducing time and unnecessary costs, minimizing the risk of data loss, reducing the potential for illicit fees, and enabling digital-based documents to be accessed anytime and anywhere. However, there are still several obstacles that hinder the digitization of population administration. These include the requirement for applicants to verify data at the Office of Population Administration, limitations on delivery by service providers, the Digital Population Identity application only accessible through Android devices, inadequate infrastructure and internet access in certain regions, lack of public trust and concerns about personal data leaks, and a shortage of skilled experts supporting the acceleration of digitalization in population administration.