DEVELOPMENT OF THE MANAGEMENT SYSTEM OF ORDERS OF THE COMPANIES AND ORGANIZATION OF THE STAFF WORK

Abstract

In the course of the study, the activity of Ukrainian enterprises was analyzed. It was revealed that the main aspects that require increased attention, regardless of the industry, are staff management and order management. The activity of any enterprise consists of fulfilling orders and, as a consequence, satisfying customers. It is proposed to develop an automated system that will enable to keep records of orders, namely: the time of order receipt, the number of products, the urgency, the necessary material and time resources, the priority of the order, the executor, the predicted and actual time of the order. This system will help to organize the work of staff, namely: to optimize the working hours of employees due to the dynamic scheduling of the task list; to introduce responsibility for an order that is tied to a specific employee, to keep records of shifts and working hours, automatically form a payroll with due account of worked shifts/hours. The work designed an automated system for managing orders and staff at middle-class enterprises. The requirements for this system are defined and two types of architecture are proposed. For a better understanding of the design phase of the automated system, a class diagram, activity diagram and interaction diagrams are presented. In the process of research, the end product was created with a user-friendly and intuitive user interface that maximally satisfies all the requirements that have been defined for this system. For today the system works in a test mode at the enterprise of Ukraine. The introduction of the system to the filter element manufacturing company allowed to improve the interaction with customers by 40 % due to faster fulfillment of orders; 80 % facilitate the work of managers to track and control the execution of orders; and also, by 20% increase the efficiency of the staff department. What on the whole positively affected the work of the enterprise as a whole.