An ISO 25010 based quality model for ERP systems

Abstract

Higher Education Institutions (HEIs) have begun rapidly adopting, selecting and implementing ERP systems due to the call by various governments to streamline their processes and practices. While ERPs are expanding at much faster rate, there is pressure on most HEIs to ensure quality. For quality model, ISO/IEC 25010 is an international standard for software and systems quality evaluation. With the introduction of three specific new sub-factors, this paper presents a new model based on the ISO/IEC 25010 for the evaluation of quality enterprise resource planning (ERP) systems. This new model can be used to select and adopt ERP systems in higher education institutions. It can also serve as a guide in implementing ERP systems in higher education institutions. The new model comprises eight factors which include functional suitability, reliability, usability, performance efficiency, compatibility, security, maintainability and portability. These eight quality factors are further divided into thirty-four (34) sub-factors. Thus, the outcome of this study is a model developed for quality evaluation of ERP systems in HEIs.