Courier company ranking with sustainable criteria during the COVID-19 virus outbreak using MOORA method (Case: Courier companies in Indonesia)

Abstract

The recent coronavirus disease (COVID-19) outbreak has changed a new face for a sustainable supply chain in Indonesia. With the exception of the courier business industry sector. The high grow of trade sector has made Indonesia one of the countries in Southeast Asia that has a large market potential in the economic sector. This relates to the courier industry that delivers goods to consumers and the warehousing sector as a storage area for goods. Customers of courier companies become more aware of quality, which they should expect from supplier of these services. The aim of this research is to understand the reasons behind the sustainability of the supply chain in the courier services in Indonesian territory during the COVID-19 pandemic. This study using Multi-Objective Optimization On The Basis of Ratio Analysis (MOORA) method for scoring the significant criteria for impact of Sustainable Courier Business to be focused in pandemic situation. The criteria considered and its weight: Cost (0.25), Quality (0.25), Delivery (0.25), Environment (0.15), Supplier (0.10), Worker and Labor Health (0.10), Right Employee (0.10), Worker Safety (0.10), Worker Dismissal (0.10). The rank of the courier companies based on criteria considered and its score: Ninja Express (0.172), JNE (0.142), Tiki (0.122), SiCepat (-0.011), J&T (-0.021), and Pos Indonesia (-0.04).