Factors Affecting the Undergraduate Student's Satisfaction in Short-Term Online Courses: A Case Study of Vietnamese Pedagogical Students

Abstract

Studies on short-term online courses in form of the massive open online course have become an e-learning trend in higher education institutions to transfer a sufficient amount of credits’ knowledge in a short period. This article focused on exploring the factors that affected undergraduate students’ satisfaction when participating in a short-term online course at a key pedagogical university in the South of Vietnam. This was a cross-sectional study with 1720 pedagogical students. The study aimed to explore and understand the factors affecting the satisfaction when studying online courses of pre-service teachers to prepare them with experience and knowledge for future online teaching. The results showed a positive correlation between perceived ease of use; perceived usefulness, information quality; system quality; instructors dimension; support service; subjective norm; perceived behavior control with students’ satisfaction when participating in a short-term online course. This is the basis for research team to continue to develop and improve the quality of online courses and provide a theoretical framework on factors affecting learners' satisfaction when participating in a short-term online course for students in countries with higher education online education systems similar to Vietnam. In addition, this study expanded our understanding of the factors that influence the preparation of pre-service teachers to meet the requirements of digital transformation and international integration in e-learning educational trend from a developing country’s perspective.