Abstract
Abstract: Nowadays, hotels are adopting high technologies to improve the quality of their facilities and services to build competitive advantages. Although smart hotels are an emerging trend, no known studies have investigated hotel employees’ and guests’ perceptions of this kind of hotel. This research will investigate how hotel employees and guests perceive the benefits and drawbacks of smart hotels using Q methodology.
Cite
CITATION STYLE
Shen, Y. (2022). Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology. In Information and Communication Technologies in Tourism 2022 (pp. 412–416). Springer International Publishing. https://doi.org/10.1007/978-3-030-94751-4_37
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