How the Readiness to Change and Intention to Remain in Employees? Evidence on the Sustainability of Hospitality Employees in Indonesia

Abstract

The presence of the COVID-19 pandemic has brought about an unusual global change. The impact of COVID-19 is not only limited to the health and social sectors, but also disrupts the global economy, including the hotel industry. This study aims to determine the effect of readiness to change, technology adoption and organizational culture that affect the intention to stay on hotel employees in Indonesia. This study uses a quantitative explanatory approach, namely research based on a theory or hypothesis that will be used to test a phenomenon that occurs. The population in this study were employees working in the hotel sector in Indonesia. A total of 207 employees were used as respondents in this study based on predetermined criteria. Data collection was carried out by online survey with 5 Likert scales. The results of the study indicate that readiness to change and organizational culture have a positive effect on the intention to stay, but the application of technology has a positive but not significant effect. While organizational culture mediates the effect of readiness to change into the intention to stay, the use of technology cannot mediate the relationship both. This means that the presence or absence of technology implementation does not affect an employee to stay in the company. These findings provide practical implications for hotel managers in making managerial decisions.