Techno(stress) and techno(distress): Validation of a specific technostressors index (TSI) among Quebec lawyers

Abstract

The pervasive and ubiquitous characteristics of information technology has been associated to technostress. Current measures oftechnostress do not consider some recent issues of the stress generated by technology in the day-to-day work of lawyers. This paper presents the validation of a 25-item self-report scale (TechnoStressors-Index-TSI) for the study of technostress in lawyers' professional context. Items were constructed through qualitative exploratory interviews (N=22) and adaptation of existing scales. The scale was tested (N=40) and retested (N=2027) among Quebec lawyers using EFA and CFA. This scale proposes a second order reflexive model of five dimensions to understand technostress. The scale validation among a large sample of professionals helped to fulfill the gap regarding specific technostressors to which lawyers are exposed and leading to technostress at work or other health outcomes, such as psychological distress. For further research, it needs to be validated with other professionals to confirm its relevance in different contexts.