Towards Fair Skies: An Assessment of Diversity, Equity, and Inclusion Policies and Practices in the Airline Industry

Abstract

Diversity, equity, and inclusion (DEI) refer to the understanding, appreciation, and integration of individuals' unique characteristics, experiences, and perspectives within a group, with a focus on creating fairness, justice, and a sense of belonging for all. This involves recognizing and valuing differences and taking proactive steps to ensure that everyone has equal access to opportunities and is treated with respect. The aviation industry is a global industry serving diverse communities worldwide and employing a diverse workforce in terms of background, ethnicity, age, gender, education, and experience. Consequently, DEI is a fundamental issue for the aviation industry to address. This study aims to investigate the DEI strategies of airlines through the official statements of the top 100 airlines with the highest Available Seat Kilometres (ASKs). More specifically, by exploring their official statements, the aim is to analyse the prioritization of DEI issues and assess the implementation of equity and inclusivity practices by airlines. The findings reveal that although many airlines have taken significant steps toward DEI management, there is still room for improvement. The results aim to offer airlines an opportunity to gain insights from their peers and identify areas to improve their DEI initiatives. The outcomes will prove beneficial not only for the aviation industry but for other industries as well.