Analyzing the centralised use of multiple social media by government from innovations diffusion theory perspective

Abstract

Governments have started increasingly using web 2.0 social media as a new channel of interaction with citizens in various phases of public policies lifecycle. In this direction they have started moving from simpler forms of exploitation of these strong bi-directional communication channels to more complex and sophisticated ones. These attempts constitute important innovations for government agencies, so it is necessary to analyse them from this perspective as well. This paper analyzes an advanced form of centralised use of multiple social media by government agencies from this perspective, using the well established Diffusion of Innovations Theory of Rogers. It is based on a pilot application of the above approach for conducting a consultation campaign in multiple social media concerning the large scale application of a telemedicine program of the Piedmont Regional Government, Italy. It has been concluded that this approach has the fundamental preconditions for a wide diffusion (relative advantage, compatibility with existing values and processes, reasonable complexity, trialability and observability), at least in government organizations having a tradition of bi-directional communication with citizens in all phases of policy making, and also some experience in using social media for this purpose. © 2013 IFIP International Federation for Information Processing.