Citizen Engagement With Open Government Data: A Systematic Literature Review of Drivers and Inhibitors

Abstract

Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen’s drivers and inhibitors for engaging with OGD, they have not yet been integrated into a single conceptual model. The aims of this study are twofold: 1) to systematically review the literature on individual citizens’ drivers and inhibitors for engaging with OGD and 2) to develop a conceptual model of citizen engagement with OGD based on the findings of the literature review. To attain this objective, the authors systematically analyzed 52 papers published in the period 2009-2019. Seven categories of drivers of citizen engagement are identified: citizen’s profile, personal, performance-related, economic, social, technical, and political. Three groups of inhibitors are also identified: citizen’s profile, technical, and political. This study helps in understanding how the engagement of citizens can be enhanced.