eLoanDocs: Riding the tide of technology without wiping out

Abstract

This teaching case describes how eLoanDocs, a professional services business serving the mortgage loan industry, recognized the benefits of emerging technologies to reduce costs and improve process throughput to establish a competitive position in its in marketplace. The case documents how the company adapted to changes in the technological landscape over the past two decades and presents the reader with the decisions the company now faces with the evolution of “cloud computing”. The case gives students a fundamental understanding of the concept of cloud computing and presents the advantages and risks of this IT infrastructure.