Organizational Citizenship Behavior (OCB) and Rewards

Abstract

Organizational Citizenship Behavior (OCB) has attracted the attention of academicians and practitioners due to its proven significance towards organizational effectiveness. The current study aims to estimate empirically the degree of relationship between OCB and Organizational Rewards given to employees. The study will answer the question that "Does the display of OCB have any impact on the rewards given to employees by the organization?" Five most widely acknowledged dimensions of OCB - Altruism, Courtesy, Sportsmanship, Conscientiousness, and Civic Virtue -have been considered for analysis purposes. OCB is measured through self-evaluation as well as peer evaluations to avoid any social desirability effect and common method variance errors. The organizational rewards taken in the study are Salary Increment, Promotion and Performance Appraisal Grade. The current study includes all of these together for analyzing this relationship with rigor. This is the first ever study of OCB which incorporates all five major dimensions of OCB (measured through self-reporting as well as through peer reports) and three well acknowledged types of rewards together in a single study. The study thus draws various practical implications for organizational managers on basis of the empirical findings from banking sector of Pakistan.