A comunicação terapêutica como fator de humanização da Atenção Primária

Abstract

Communicating is a natural and intrinsic act of human nature. Language builds codes and possibilities for sharing ideas, thoughts and emotions among individuals and their cognitive, cultural, psychological and affective patterns. What seems to be so natural in fact implies a refined and complex process of experiences and learning, which in the health field has essential relevance in the health professional-patients relationships, because of defining in a great extent humanized care. Thus, communication cannot be a barrier but, on the contrary, it must open ways for the appropriate acceptance in Primary Care on the basis of an attentive listening and an empathic between patients and health team. Communication with therapeutic purposes re-aligns the encounter of the health professional with the user as regards the most crucial axle: interpersonal relationships in which both really accepts one another and are treated as worthy persons in a helping relationship. From this principle, communication becomes a factor of humanization in health care because it favors understanding and reciprocity concerning the contents surrounding meaning of diseases and coherent attitudes before the treatment and the promotion of health and life. The challenge resides in finding technical mediations with human competence for the construction of new postures where communication and care are not denied, but made real in the best possible ways. It must be practiced on the basis of the combination of rights and responsibilities, in which ethics of care is ascribed a crucial position.