KINERJA PEGAWAI DI PT. PELINDO IV CABANG AMBON DALAM PELAYANAN KEPELABUHANAN

Abstract

This research was carried out at the PT. Pelindo IV Ambon Branch (Ambon Container Terminal) This research was motivated by the lack of direct socialization from the Ambon Container Terminal to service users regarding existing SOPs, for example socialization of the issue of ship visit fees, and the unavailability of suggestion box facilities so that it makes it difficult for service users in submitting a complaint. The informants taken in this study were limited to employees of the Ambon Container Terminal. This type of research is descriptive research that describes the performance of employees in port services. Data collection techniques are carried out by means of observation, interviews and documentation. The data analysis technique used in this study is a qualitative descriptive technique. The results of this study indicate that the performance of employees in port services using the mangkunegara method is running quite well, this can be seen from the existing SOPs. It is recommended that the Pelindo IV Ambon branch office (ambon container terminal) carry out more supervision, provide more adequate equipment and conduct training for employees.