PIECES Method for Evaluating the Management Information System in the Pharmacy Installation of Hospital X

Abstract

One part of the information system in the hospital is the pharmacy sector in the pharmacy installation, which is responsible for medications in the hospital. The research conducted is qualitative using Nvivo software. Data collection was carried out through observation and direct interviews with informants in the pharmacy installation who have been using the information system for at least 1 year. The method used involved pre-test, development, and post-test with the informants. The interview guidelines use the PIECES Framework method. The variables in this method are Performance, Information and Data, Economics, Control, Efficiency, and Service. The evaluation results of the use of MIS in the pharmacy installation have several obstacles, including response time, system menus that are not yet fully functional, inaccurate drug stock data, and the absence of a report menu to assist in pharmaceutical work. The results of the evaluation after development showed significant differences between the pre-test and post-test in each variable of the PIECES method. This is because the development has addressed several issues that were problematic in the pharmacy installation. The evaluation of the management information system can be conducted periodically so that issues experienced by system users can be identified more quickly. Thus, continuous improvements can be made in the future, and the management information system used will be able to assist in the medication service process at the hospital pharmacy installation.