Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study

Abstract

This exploratory qualitative single case study discusses the benefits and process improvements pertinent to enterprise resource and planning (ERP) projects. The study was conducted in a Canadian case organization in the oil and gas industry that includes twenty participants from four project role groups of senior leaders, project managers, project team members, and business users. The results of the study revealed twenty-two key benefits and four process improvements from which organizations can draw value while planning for ERP projects. The top six benefits include: standardization of common business processes, single integrated system, standardized reporting, improved key performance indicators (KPI), all countries in one system, and easy access to data. Knowing and maximizing these key benefits may prove beneficial for organizations, while planning for major investments in ERP systems.