A Mixed-Method Approach to Examining the Drivers and Outcomes of Citizen Trust Towards E-Government

Abstract

This study investigates the antecedents and consequences of trust in e-government websites in Saudi Arabia. FSQCA and Structural equation modelling were used to analyse data collected from 504 participants. The findings indicate that our unified framework possesses some predictive ability regarding citizens' intentions to use e-government services, which was superior to existing theories. The findings indicate that (1) there is no sole factor that sufficiently motivates citizens to use e-government services; (2) three distinct settings of citizens' intention drivers are probable to lead in a significant level of citizens intending to use e-government services; and (3) Uncertainty avoidance has a moderating effect on citizens’, intention to use e-government services. The theoretical and practical implications were demonstrated.