Staff satisfaction with the quality of hospital's logistics services and materials

Abstract

Background: Logistics in hospitals can be a key source of cost savings. Hospital resources management has been identified as one way to control healthcare costs in countries. Logistics management applied to care chains can reduce expenses, enhance patient service, and shorten wait times, resulting in clinical and financial benefits. The study aimed to assess the availability and quality of logistical services at King Faisal Hospital and determine the level of satisfaction with those services among hospital staff. Methods: An analytical institution-based cross-sectional study was conducted from December 2, 2021, to February 25, 2022, at the King Faisal General Hospital. Data were collected using a pretested and structured interviewer-administered questionnaire which was distributed to respondents. Results: (63.8%) of participants thought the availability and quality of logistic services were good, whereas only (36.2%) thought it was neutral. Fortunately, no one got a poor total score of perception when it came to staff opinions of logistic service availability and quality. In addition, nearly a third of the participants in the study (34.5%) were clearly satisfied with the whole service. Conclusion: Finally, it may be concluded that the majority of participants thought logistics services were available and of good quality. Furthermore, nearly a third of the study participants were clearly satisfied with the entire service.