Identifying enablers for future e-Services

Abstract

The starting point of the project is the observation that new information and communication technologies (ICT) are often introduced without taking into account the requirements of elderly and/or disabled users, resulting in products and services that are hardly usable by those users. A method for identifying enablers for future e-Services is described. In short it identifies usability problems with future interation technologies and map these future interaction technologies to e-Services. The results of investigations using this method allow stakeholders in different stages of the research and development lifecycle e-Services to spot potential difficulties in the design of user interfaces which could cause elderly or disabled users to experience usability issues.