Performance Evaluation for Global Virtual Teams (GVTs): Application of Data Envelopment Analysis (DEA)

Abstract

This paper builds all the discussions on an exhaustive literature review through critically investigating different aspects of managing GVTs concerning imposing control on virtual teams and measuring their performance. The foregoing features of managing GVTs have been regarded as problematic due to the idiosyncrasies of virtual team working. Besides, there are disagreementsin the literature regarding the necessity of implementing control and auditing for GVTs' context. To address the mentioned challenges, the crucial role of control and evaluating the performance of GVTs will be established based on the evidences from the litearture. Afterwards, the key requirements of performance evaluation for GVTs will be ascertained. Subsequently, the paper will briefly introduce Data Envelopment Analysis (DEA) as an available method for comparing and evaluating the performances of GVTs. The study will conclude by presenting guidelines to facilitate harnessing the abilities of DEA to measure the performance of GVTs and presenting directions for future studies in the area. [PUBLICATION ABSTRACT]