COMMUNITY SATISFACTION TOWARDS POLITICAL REPRESENTATIVES: EXPLAINING THE ROLE OF GOOD GOVERNANCE PRACTICES

Abstract

This study was to investigate the role of good governance on the community's satisfaction with the legislative institution, i.e., the state assemblyman. Good governance is often perceived as political stability for the effectiveness of administration. Good governance serves as the core element in administration, including political representation in Malaysia. In previous elections, the political representation trend shows a new pattern of citizens’ inclination. Citizens had removed some of the under-performed representatives in the past elections due to dissatisfaction with the political representatives' performance. This study looked at how good governance impacted transparency, accountability, and responsiveness in relation to community satisfaction with administrative services performed by political representatives. This study used a survey through a purposive sampling technique (n-396). In order to prove hypotheses, the regression analysis technique was applied. Based on the results, the relationships among all independent and dependent variables are positive and significant, implying good governance plays a positive and significant role in affecting the level of satisfaction. Therefore, it is important for political representatives in Malaysia to strive for good governance in order to build trust and confidence among citizens and promote a healthy and functioning democracy.