Outsourcing in the Banking Sector (The Polish Banking Sector Case)

Abstract

The last few years have brought significant changes to the functioning of banks. One of the most important ways of adaptation to the changing economic environment that reduces operational costs is outsourcing. In this paper, we describe changes in the institutional shape of the Polish banking system after the Global Financial Crisis, and the role of outsourcing processes in it. We examine the literature concerning outsourcing; reasons for implementation of outsourcing, and the factors influencing the success of outsourcing will be defined and discussed. The paper also explains the most important risks and challenges of outsourcing. Furthermore, based on the objective data from reports, strategies and other documents of banking sector institutions, and on the results of a pilot study questionnaire for banking professionals, we discuss the role of outsourcing in Poland in several aspects, and from different perspectives. Finally, we assess the place of Poland in the web of global banking outsourcing, and postulate deeper analysis of ethics and morality in outsourcing processes.