ISSUES FACED BY TENANTS IN HIGH-RISE STRATA RESIDENTIAL: CASE STUDY OF KLANG VALLEY

Abstract

Recently, demand for high-rise residential has increased every year and shifted residential development patterns from vertical to horizontal development. Living in high-rise residential will require residents to share common facilities and resources. For that, a management body is known as Management Corporation (MC) or Joint Management Body (JMB) is established. This management body is responsible to collect the service charge from residents, as well as managing and maintaining the buildings and common property. However, a review of the literature has found out gaps between the MC responsibility and residents’ satisfaction. Driven by study objectives, this study focuses on exploring issues faced by the tenants living in the selected high-rise strata housing. Through a questionnaire survey, responses are randomly collected and analysed. A descriptive table, Relative Importance Index (RII) and correlation test are used in the analysis to provide findings for the study.