Functional requirements for a collaborative order management tool for use in an engineering setting

Abstract

When products are engineered to order, meeting customers' expectations requires efficient order management. Despite its importance, literature on order management in the engineer-to-order production situation is scarce. This paper contributes to filling this gap by presenting functional requirements for a collaborative order management tool for use in an engineering setting. The functional requirements were derived from theory and validated and expanded through interviews with two case companies. Feedback from the case companies supports the usefulness and validity of the proposed requirements.