Designing “Library Smartbot” to Support Information Services in Academic Library

Abstract

This research aims to develop a smartbot prototype that can be used by libraries to help librarians improve their information service quality. This study will contribute to academic libraries, especially supporting information and reference services by providing quick responses and accurate answers. Librarians will benefit from this prototype and users will also receive fast and accurate information from the library. The method used in this study consists of two phases: Plan and Design. This paper focuses on the planning and design process of the library smartbot prototype. These activities are as follows: Plan, where strategic planning is carried out, including looking at the organizational structure in which the smartbot will be implemented, examining the technology in the library, and collecting data and information that will support the smartbot. The Design phase defines the tasks in the modeling process and building the prototype. Artificial intelligence studies are rarely conducted in the library field, especially in Indonesia.