THE IMPACT OF COVID-19 ON ORGANIZATION: A CASE STUDY FROM THE IT AREA ON CHANGING CULTURE PERCEPTIONS IN ORGANIZATION

Abstract

Article provides in-depth research on perceptions of organizational culture in the context of COVID-19 pandemic from IT area. Empirical research presents a preliminary study with qualitative approach within which the OCAI questionnaire was distributed. MAXQDA software explores the statistical relationship between the variables of interest. The reliability and validity test was performed using the Cronbach’s Alpha. The index is statistically significant compared to normal reliability standards in both periods. The survey revealed a difference in culture types between the observed periods. Dominant culture during COVID-19 is the Hierarchy culture type and before the outbreak of COVID-19 was Clan culture type. Both cultures are focused internally, emphasizing integration, cooperation, and efficiency. The shift between different types of culture responds to the changing environment conditioned by the ‘survival’ of organizations. Transition causes the focus on structure, and top-down management and decision are made up high and passed down to managers and employees.