The Impact of Training, Employee Competence, and Service Quality on Family Satisfaction of Ambulance Users at RSUD Banten

Abstract

The objectives of thisnresearch were to figurenout an effect of training on the satisfaction of the families of ambulance users at the Banten Provincial Hospital, secondly to find out whether there is anneffect of employeencompetence onnthe satisfaction of the family of ambulance users at the Banten Provincial Hospital and the third was to find out whether there was an indirect effect between training and employee competence with family satisfaction of ambulance users where service quality is an intervening variable. The researcher used quantitative research using observational descriptive analytic using cross sectional with multivariate regression linier method. The result shows that the path coefficient between the effectnof jobntraining variables on service quality isn0.032 and thensig value is 0.003 (probability sig <0.05). the researcher finally concluded that thenhigher thenjob training, thenhigher thensatisfaction of the family of ambulance users at the Banten Provincial Hospital, the higher the competence of employees, the higher the satisfaction of families using ambulances at the Banten Provincial Hospital, the last the higher the training and competence of employee.